The only change of contact information that is more complex and for which we need the patient to attend the practice for, is an address change. They can inform us of this in advance by phone or AccuRx, but in order to update their records, as it links to the wider NHS system, we would like the patients to attend the practice in person, with photo ID and any document (e.g. bill, driver’s licence, etc) listing their new address on it.
For adding/changing a phone number or an email address on their record, patients can just:
- Submit an admin request on AccuRx or
- call us to inform us which numbers to remove from the record, and which numbers to replace them with (they will be asked the normal data protection questions). The more contact details we have, the better!
- They can also change their contact information by emailing us at brooksbar.enquiries@nhs.net with the heading CONTACT DETAILS, or by coming to the practice in person to fill in a form.
You can also head this by something like: ‘We sometimes find that we are unable to get hold of some patients, as they do not always inform us of changes to their contact information. It is crucial that we hold up-to-date details so we can offer the best service possible, particularly addresses, mobile numbers, and email addresses, so we would like to thank you for making sure we can provide you with the best care possible by keeping your contact details up to date.’